80% of companies say they deliver "superior" customer service.
8% of people think these same companies deliver "superior" customer service.
 
- The Customer Experience Index, 2012, Megan Burns with Elizabeth Boehm, Jennifer Peterson                     
Client Interviews for Strategic Change
  • Do you know what your clients would say about their satisfaction level with your products and services?

  • Do you understand the real value your clients receive from your organization? Are you using this information to attract new clients?


  • Have you solicited ideas from your clients on how you might grow your business?


  • Are you looking for a unique way to build client loyalty and differentiate your company from your competition?


Your clients are not going to fill out comment cards, they don't want to answer questions by phone, and a focus group, well, that's costly and time-consuming.


Our process to independently gather feedback from your clients is industrial strength and unique in its personalized interview format. The information gleaned will help you solidify existing relationships and grow your business.


We have conducted hundreds of interviews for our clients since 2007. Click here to find out more.

"Client satisfaction is paramount to us. Voice of the Client allowed us to gain much needed insight into what our clients were thinking."
- Derek Riedle, CEO, Revolution Strategy